Service area and visits
How we confirm that your address is covered, how visit times are set, and what we need from you on the day.
Coverage
Include your town or zip code when you send a request. We confirm whether your address is in our area before anything is arranged, so you won't be booked for a visit we can't make.
Visit times
Times are agreed with you directly once we've reviewed the job. The preferred time on the request form helps us plan, but it isn't a booking.
Urgent problems
Requests sent through this site aren't monitored as an emergency line. If water is leaking now, turn off the main shutoff if you can reach it safely. If you smell gas, leave the building and call your gas supplier's emergency line or local emergency services from outside.
How a visit is arranged
A request starts the conversation. It doesn't book a time or approve any work.
You send a request
Your name, a way to reply, the type of job, your general area and a short description.
We review it
We check that the job and the location are ones we cover, and ask anything we need to know.
Assessment or quote
Simple jobs may be quoted from your description. Others need a visit first, and we tell you before booking whether it has a charge.
You approve and we agree a time
Work is scheduled only once you've approved the written quote.
The work and handover
We do the agreed work, test it, clear up and show you what was done.
Access on the day
- An adult who can let us in and approve any change to the agreed work.
- A clear path to the work area and the space beneath or behind it.
- Access to the main water shutoff, as we may need to turn the supply off.
- Parking details or building entry instructions, if there are any.
- For rented homes, the owner's or manager's approval of the quote.
Check if we cover your area
Send a request with your town or zip code and a description of the job.
Request service