Step 1
You tell us what's happening
Describe the problem, where it is in the house and your general area. Detail helps: "water under the kitchen sink after the dishwasher runs" tells us more than "leak".
Home plumbing repair and installation
Plumbing repair with the price agreed first.
New Plumbing Co. fixes leaks, clears blocked drains, and repairs or replaces water heaters and fixtures. You tell us what's wrong, we look at it, and work starts only after you've approved the quote.
What people call us about
Most calls start with one of these. If yours doesn't fit, describe it anyway and we'll say whether it's a job we take on.
-
Leaks and drips
Dripping faucets, weeping joints under the sink, a damp patch on the ceiling below a bathroom, a toilet that keeps running.
Leak repair details -
Blocked and slow drains
Sinks, tubs, showers and toilets that drain slowly, gurgle or back up.
Drain clearing details -
Water heaters
No hot water, water that never gets hot enough, leaks around the tank, or a heater near the end of its life.
Water heaters details -
Faucets, toilets and fixtures
Replacing or fitting faucets, toilets, sinks, shower valves and garbage disposals, including ones you've already bought.
Fixtures details -
Pipework and shutoff valves
Damaged or corroded pipe sections, stuck shutoff valves, and worn supply lines.
Pipework details
How a job goes, from first drip to handover
Step 2
We look before we price it
Some jobs can be priced from a good description. Others need a visit to find the cause, and we'll tell you before booking whether that visit has a charge.
Step 3
You approve, then we do the work
You get the scope and price in writing first. If we open something up and find more than expected, we stop and agree it with you before going further.
Step 4
We test, clear up and hand it back
Repairs are run and checked for leaks before we pack up. Old parts go with us, and we show you what was done and where your shutoff valves are.
Matched parts and tested joints
Copper, PEX, PVC and older galvanized lines each need their own fittings and methods. We match the repair to the pipe you already have, so fixing one spot doesn't leave a weak point beside it.
Every joint we make is run at normal water pressure and checked before the job is called finished.
How we work in your homeHow pricing works
Every job depends on the fault, the parts and how easy it is to reach, so each one is priced on its own scope.
- Assessment
- If the cause isn't clear from your description, we may need to look first. We tell you before booking whether that visit has a charge.
- Quote
- You get a written price for the agreed scope before any work begins.
- Approval
- Work starts when you approve the quote. Sending a request on this site doesn't book a visit or approve any work.
- Changes
- If a job turns out bigger than quoted, we stop and agree a revised price with you first.
Questions before you book
Can you give me a price without a visit?
For clear, well-described jobs, such as swapping a faucet you've already bought, often yes. For leaks and blockages where the cause is hidden, we usually need to see it first.
Do I need to buy the parts?
No. We can supply standard parts and fixtures, or fit ones you've bought if they suit your pipework. If something you've bought won't work, we'll tell you before fitting it.
Is this form for emergencies?
No. If water is pouring, turn off the main shutoff if you can reach it safely, then send a request. If you smell gas, leave the building and call your gas supplier's emergency line or local emergency services.
I rent. Can I request a repair?
Yes, but the property owner or manager needs to approve the work and the quote before we start.
Tell us what's leaking, blocked or not heating.
Describe the problem and your area so we can see whether it's a job for us and how it would be priced.